​Professional Management of IT Services

​A reliable IT environment requires more than just technology—it demands structure, ownership and control over service delivery. IT Service Management (ITSM) is the backbone of any modern IT organization. By streamlining processes such as incident management, change management and asset tracking, your organization becomes more agile, secure and efficient.

​From reactive to proactive

​Without clear processes, IT management quickly becomes ad hoc. Issues are only resolved after user complaints and critical knowledge remains siloed in individuals' heads. With a well-structured ITSM framework, the focus shifts — from firefighting to continuous improvement.

​Our approach: pragmatic and scalable

​Tiempo supports organizations in setting up and optimizing ITSM processes. We combine years of experience with a pragmatic approach tailored to your scale and ambitions. Whether you're aiming for a solid foundation or advanced process optimization based on ITIL, we make sure it works.

​GLPI: Powerful Open-Source Tooling for ITSM

​As a supporting tool, we use GLPI—a professional and flexible ITSM platform that integrates all essential functions into one environment. From helpdesk and asset management to contract tracking, financial control of assets, and automation. The advantages of GLPI include:

• ​Full service desk for incidents, requests and changes: Honest communication and transparency ensures that the client receives reliable updates and reports, without hidden defects or deception. 
• ​IT asset management with automatic discovery of hardware, software and licenses
• ​Dashboards and reports for real-time visibility and accountability. 
• ​Contract and SLA management with alerts and renewal tracking.
• ​Integrations with email, AD/LDAP, monitoring tools, and more.
• ​Automation and workflows for faster resolution and fewer errors.
• Open-source and vendor-independent — no costly licenses, full control

​By bringing structure to your IT service delivery, you not only boost the productivity of your IT department but also improve end-user satisfaction. Incidents are resolved faster, changes are better controlled and risks become more transparent. 

​Looking for clarity and control in your IT management?
We’re here to support you with expert advice, implementation and guidance.